1. Information Collected

The company may collect the following information, as applicable:

• Name
• Mobile number
• Email address
• Employee ID or department
• HR, payroll, task, or internal support request details
• Project or operational communication details
• Messages sent through website forms, WhatsApp, phone, or email
• Technical information such as IP address, browser type, device type, and website usage data

2. How Information Is Collected

Information may be collected when a person:

• Fills out a contact form on the website
• Sends a message through WhatsApp
• Calls or emails the company
• Raises an internal ticket or HR-related request
• Communicates for payroll, HR, operational support, or workflow coordination
• Browses the website

3. How Information Is Used

Information may be used to:

• Respond to general enquiries and provide support
• Manage employee task tickets and operational workflows
• Process HR-related communication, payroll support, and employee support requests
• Send internal updates, reminders, assignments, and status notifications
• Improve services, systems, internal coordination, and website performance
• Maintain internal records and comply with legal or administrative obligations

4. Dedicated WhatsApp Number and Consent

Projem Consulting Private Limited uses the dedicated WhatsApp number +91 8129470777 only for internal employee ticketing, HR-related matters, payroll-related communication, task management, and operational workflow communication. The company website's public contact number +91 9562604080 remains the primary number for general business enquiries.

Where WhatsApp communication is enabled, users or employees should be informed of the purpose of the communication channel. WhatsApp states that businesses must not contact users without prior approval, and users may choose to continue, block, or report a business chat.

5. Third-Party Systems and Service Providers

The company may use third-party platforms and service providers to operate HR, payroll, ticketing, communication, storage, and email workflows. These may include:

• Spine Technology for HRM and payroll functions
• Realx ERP for ticketing and task management workflows
• Microsoft business email services for business communication and data handling
• Google Workspace email services for business communication and collaboration

Realx ERP publicly describes ticket and task management modules, and Spine Technologies publicly describes HRIS and payroll offerings for employee, payroll, and compliance workflows.

6. Sharing of Information

Personal information is not sold. Information may be shared only with:

• Authorized internal personnel
• Service providers who support hosting, communications, analytics, storage, payroll, HR, email, or IT systems
• HR, administration, or operational teams for legitimate internal business purposes
• Legal, regulatory, or government authorities when required by law
• Meta or WhatsApp-related service providers where required for WhatsApp Business services

7. Data Storage and Retention

Information is retained only for as long as reasonably necessary for operational, HR, payroll, administrative, legal, security, and compliance purposes.

8. Data Security

Reasonable technical and organizational safeguards are used to protect information from unauthorized access, misuse, loss, disclosure, or alteration. However, no internet-based transmission or storage method can be guaranteed to be completely secure.

9. Rights and Requests

Subject to applicable law, individuals may request access, correction, or deletion of personal information, or may raise privacy-related questions through the company's official contact details.

Contact for privacy-related matters: support@projemconsulting.com

10. Cookies and Website Usage

The website may use cookies or similar technologies for functionality, analytics, security, and performance improvement. Browser settings may be used to manage cookie preferences.

11. Third-Party Services

The website or communication channels may contain links to or integrations with third-party services. Responsibility for the privacy practices of those third parties remains with the relevant third-party provider.

12. Children's Privacy

The company's services and internal communication systems are not intended for children, and personal information is not knowingly collected from children.

13. Policy Updates

This Privacy Policy may be revised from time to time. The latest version will be posted on the website with the updated effective date.

14. Contact Details

Projem Consulting Private Limited
2nd Floor, 59/6766 C, Rhythm Commercial, Chalappuram P.O, Kozhikode, Kerala 673002
GSTIN: 32AAMCP4858Q1ZL
Email: support@projemconsulting.com
Main Contact Number: +91 9562604080
Internal WhatsApp Helpdesk: +91 8129470777
Website: https://www.projemconsulting.com